1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is"No longer needed"
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

 

You will always find the relevant terms on the product page (Return Policy tab).

Returns Policy per Category

Phones, Tablets, Earphones & Headsets

·         ABC Mall items: 14 Days; Return and refund

·         Non-ABC Mall items: 7 Days; Return and refund

·         Not eligible for return if the item is"No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Mobile & Tablet Accessories

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is"No longer needed

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable). 

Clothing, Apparel, Bags & Shoes

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed". Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable on the product detail page cannot be returned.

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable).

 

Eyewear, Jewellery & Watches

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Shoecare

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Beauty, Personal Care & Health

·         Non-returnable

Hair Removal & Electronic Accessories

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Appliances

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable). 

 

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable). 

Other Peripherals & Accessories

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable). 

Software

·         Non-returnable

For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Other Accessories

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Movies & Music

·         Non-returnable

Bedding, Bath & Home Décor

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable). 

Kitchen & Dining, Furniture & Lighting

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Clothing, Apparel & Shoes

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Outdoor Equipments,Team & Racket Sports

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Fitness & Other Sports Equipment

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed"

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Supplements

·         Non-returnable

Clothing, Apparel & Shoes

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable). 

Toys & Games, Baby Care & Hygiene

·         ABC Mall items: 14 Days; Return and refund.

·         Non-ABC Mall items: 7 Days; Return and refund.

·         Not eligible for return if the item is "No longer needed". Toy vehicles are not eligible for refund

·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

·         For device-related issues after usage please contact the brand warranty provider directly (if applicable). 

Grocer's Shop

·         Non-returnable

 

 

Valid reasons to return an item


 

1.       Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

2.       Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

3.       Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only