Oppo India introduced a digital self-help assistant for users to resolve smartphone issues at home

Oppo India has launched its digital self-help assistant, a new platform that allows users to independently troubleshoot minor issues with their smartphones by watching a simulation or with given options. The smartphone maker said the platform can be accessed through its website and MyOppo app. The self-help assistant portal has all the smartphones launched in the country in the last five years. Recently Chinese brand announced Those handsets will get the stable version of ColorOS 14 based on Android 14 in March.

Launching the service on the occasion of World Consumer Rights Day, which will be observed on March 15, the company said the portal is aligned with the Government of India’s Right to Redress Framework. Notably, the government initiated the right to repair. The portal 2022 with the goal of “providing consumers with the opportunity to repair their products at the best possible value”.

Self-help assistant, which is accessible by both through Oppo. website And its app features all Oppo smartphones from the A, F, K, Reno and Find series launched in the last five years. To access the self-help assistant on the web, users need to visit the company’s support website and scroll down to see the option. On the app, they can visit Support tab To access the Service.

Oppo’s self-help assistant portal
Photo credit: Oppo

After landing on the homepage of the platform, users will need to select their smartphones. After that, they will be directed to a page that shows the smartphone in 3D view, and has two menu options. Imitation And Troubleshooting. There is also an option to check the full specifications of the phone at the top right.

The company claims that Imitation The tab contains more than 400 settings and functions — camera, memory, recording, backup, and more — that can be selected either by going to the menu or by typing a question in the search field. This opens a new window where the features and settings are explained visually in a step-by-step manner. gave Troubleshooting The option allows users to resolve software issues around data, network and device support. Users will have to answer a few questions that will suggest different ways to solve the problem. If the issue remains unresolved, they can also include their contact number and a message for follow-up by the company’s customer support representative.

Oppo said the next phase of the self-help assistant will add support for multiple Indian languages ​​and also integrate IoT products.

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