Uber fined Rs 28,000 Driver overcharges customer in India by Rs 27 Indian Updates

It often happens to people that the driver charges too much for a taxi or other ride. A similar case has come to light recently, in which the company had to pay a hefty fine for doing so. The Chandigarh District Consumer Disputes Redressal Commission has fined Uber India Rs 28,000 after its driver overcharged a user by Rs 27 for a ride in Chandigarh.

Commission Retrieve. India was directed to return Rs 27 to the complainant Rituk Garg, which was over and above the Rs 5,000 taken from him as compensation and Rs 3,000 as litigation expenses. “Strict action needs to be taken to monitor service providers who break promises, trust and promises on time,” the commission said. The complainant shall deposit at least Rs.20,000 as compensation in the Consumer Legal Aid Account of the Commission, apart from compensation and litigation expenses.

Rituk Garg, a resident of Mandi Gobindgarh, Punjab, said that on September 19, 2022, he booked a Moto Connect ride with Uber cab service from Sector 21A, Chandigarh to Modern Housing Complex, Sector 13, Chandigarh through the Uber app. .

The name of the cab driver for the ride was Kailash and at the time of booking the fare was shown as around Rs 53, but at the end of the ride the driver charged Rs 80. Garg said that he took up the matter with Uber India by sending a legal notice on September 22, 2022 and then through mail, but there was no resolution to his grievance. Later the complaint was taken forward and the Commission after hearing the case said after perusing the record that it is absolutely clear that it is in the notice of Uber India that the complainant user was overcharged by Rs.27, but this In the case, no investigation report was placed on record by Uber India to take action against the driver.

The commission advises that before hiring a driver for such a vehicle, it is the responsibility of Uber India to ascertain whether his behavior is normal and not aggressive. Uber India should give some training to such drivers or make some rules. It is further stated that neither the complainant nor anyone else is aware of the intricacies of the contract between Uber and its drivers. The Commission said that whenever a person avails an online service through a reputed or branded company, he is associated with that branded company and not with the partner behind the branded service provider.