Why not give ice cream? Court fines thousands on online delivery app

Bengaluru: An Indian court has ordered an online food delivery app to pay Rs 5,000 (Pakistani 20,000) as compensation for not delivering ice cream to a customer despite receiving money from it.

According to Indian media, a court in the city of Bengaluru in the Indian state of Karnataka has recently directed online food ordering platform Swiggy to pay Rs 5,000 to a customer whose ice cream was not delivered despite receiving payment. Do it.

The court also directed the platform to refund the amount of Rs 187 paid by the user while ordering the ice cream.

The judgment said that the complainant has proved that the service check was not performed properly by the opposite party, the platform has not refunded the amount paid by the complainant even though the product ordered by the complainant Not delivered. This behavior of the platform reflects substandard service and unprofessional way of doing business.

The customer claimed that the Swiggy app showed that the order had been delivered when in fact the ice cream had not been received. When the customer contacted Swiggy to file a complaint, it did not refund the order amount, after which the customer approached the court.